Goodbye, old-SUSSED!

In the past, not many things have unified student opinion quite like SUSSED, but on Tuesday 25th September, a new-look version of the portal is being rolled out, making it cleaner to look at, easier to use, and more transparent.

As all are probably aware, the majority of complaints fall under 3 areas:

1)      Sign-on issues (and logging out ones)
2)     Text-heavy visuals and information overload
3)     The struggle to find relevant bits of information to resolve problems

The University is currently going through it’s scheduled Institutional Review by the Quality Assurance Agency, and within SUSU’s account of the University, we made clear students’ dissatisfaction with SUSSED and recommended that the issues are dealt with and resolved.

In light of the recommendation, iSolutions has worked with SUSU to use the various student opinions on SUSSED, gathered over the past year through interviews, workshops, focus groups and surveys, as well as listening to SUSU’s Faculty Officers and Academic Presidents, to revamp the way SUSSED works, looks and feels for the first time in years.

What students will now see when they log in is a cleaner homepage, with less words and links cluttering the screen, and instead, quick-links to key student services that you would want immediate access to. The logout issues are also being investigated to root out the problem.

You changed SUSSED once, but it’s important to know though that this is not the final version of the new-look SUSSED – it will continue to change based on your feedback.

Already, iSolutions are looking to integrate a campus map into the homepage, which may in place by Tuesday (see left for an “artist’s impression”), and other long-term ideas already suggested have included integrating the SUSU blog feed and the University Events calendar – but would you want to see?

If you’ve got an opinion on the screenshot, or even after SUSSED goes live on Tuesday – leave your comments below and I’ll feed them to iSolutions to hopefully be adopted in the next few months!

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10 Comments on "Goodbye, old-SUSSED!"

  1. Sasha
    14/09/2012 at 11:04 am Permalink

    About time!

  2. Sasha
    Luke O'Brien
    14/09/2012 at 11:11 am Permalink

    Looks a hell of a lot better, SUSSED used to be far too heavily focused on staff needs. The new, more visual layout is so much better and will make the site less difficult to navigate for everyone. Well done to all involved in fixing it

  3. Sasha
    14/09/2012 at 11:31 am Permalink

    They should make use of the open data map.

  4. Sasha
    gr8 job
    14/09/2012 at 11:37 am Permalink

    Ah yes, the start of the academic year, the perfect time to roll out a change to system that people rely on heavily.

  5. Sasha
    14/09/2012 at 12:03 pm Permalink

    Any news on whether that ridiculous webmail client is going to get replaced!?

  6. Sasha
    Rikesh Dattani-Patel
    14/09/2012 at 1:04 pm Permalink

    How about for Faculty of Medicine users it signs onto the Faculty website automatically? Also, for sussed email users sometimes you have to click on the email tab a couple of times for the mail to load. Well done on the look and feel though!

  7. Sasha
    Golden dreama
    14/09/2012 at 1:19 pm Permalink

    Surely the best way to go about results is releasing each years results hours apart from each other to spread the traffic? Eg year 3: 9am, year 2: 1pm, year 1: 4pm

  8. Sasha
    14/09/2012 at 1:55 pm Permalink

    I’m afraid it looks slightly underwhelming from my perspective. I can see so much potential for this sort of portal that it just isn’t fulfilling.

    What still needs improvement:
    – Layout is still messy, get rid of all the boxes
    – Still too much information, no clear hierarchy
    – Customisation is a waste of resources, spend your money on making it work better with core features first then work on adding customisability.

    All that seems different: gradients added to top menu, icons added to left hand side. slightly less text.

    Please *invest* heavily in these things and get the right people designing and building things if you want them to last. Otherwise people will just start complaining again a year later and you’ll be back to square one.

  9. Sasha
    14/09/2012 at 1:56 pm Permalink

    “get rid of all the boxes” should say “get rid of the majority of the borders”


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